A troubleshooting guide for the Panasonic DMP-BD89

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Player won’t show signs of turning on

  • Check the power outlet to ensure that it is providing power. If necessary, test with other devices or check other outlets.Check that all cords are properly connected and that there is no damage to the cords. If the cords are damaged then replace as necessary. Check if the power light turns on after replacement.

Disk is inserted but unable to play

  • Try to clean using microfiber, using outward strokes from center to outside edgeTest using another disk. If it works then original disk is faulty.

  • Refer to the iFixit optical drive troubleshooting page for more information:If the guide does not fix the problem, the whole drive might need to be replaced. See Panasonic DMP-BD89 Disk Drive Replacement for details.

Player is unable to access the internet

  • Make sure your wireless network is working with other devices, and is set up according to your internet provider’s specifications

  • If it is only the wireless reciever that is broken, try running an ethernet cable into the port labelled “LAN” on the back panel of the player. If this does not provide internet access, consider replacing the WiFi Module, see Panasonic DMP-BD89 Wifi Board Replacement for details.

Player is turned on but is unresponsive

  • Unplug all cables and USB devices from the playerUnplug the power, wait for 30 seconds to a minute, and then reconnect and turn on the player.

  • Unplug all cables and USB devices from the playerUnplug the power, wait for 30 seconds to a minute, and then reconnect and turn on the player. Make sure the player is once again responsive.Reset the player to factory default settings.Complete the first time setup, and set up a network connectionBefore attempting to access any network services or apps, perform the firmware update from the menu.