Released July 2008
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The DVD player will not turn on.
Unplug the DVD player from the AC power source and carefully inspect the power chord for any abrasions or cuts. If there are no visible damages, ensure that the AC power outlet has power to it and plug the power chord into the outlet. Press the power button to see if the device powers on. If there is still no power, there may be internal problems with the DVD player.
There is a picture playing on the TV screen but there is no sound with the picture, or the sound is distorted.
Check that your TV is not on “mute” mode and that the volume on the TV is set at a reasonable level.
Check to ensure that the DVD player is plugged into the correct input port on the TV.
Make sure that all audio connections are properly and fully connected. If the audio plugs are not fully plugged in, the audio output will often come out distorted or broken.
There is no feedback from the DVD Player when the buttons on the device are pressed
There is a technical issue with the DVD player. Disconnect the DVD player from the power source and leave it unplugged for at least 10 minutes. Reconnect the DVD player to the AC power source.
The disc tray does not open when the “eject” button is pushed.
Make sure that the “Child Lock” setting is disabled. If it is not disabled, disable it and try to eject the disk.
Unplug the DVD player from the AC power source and leave it unplugged for at least 30 minutes. Reconnect the DVD player to power and press the “eject” button and see if the disk tray opens.
The DVD player is not responding to commands given by the remote.
Check to make sure that the remote has batteries in it and that the batteries are properly inserted. The batteries could also be weak or dead, causing the remote to stop working. If this is the case, replace the batteries.
Make sure that there is nothing blocking the receptor on the DVD player that picks up the signals from the remote.
When inserted, the disc will not play, or an error message appears.
Ensure that the disc is a disc that is compatible with the device and that the disc is not scratched or damaged. Also ensure that the disc is properly inserted.
If possible, check to see if the disc works in another device. If it works in another device but not in this device, the disc reader is likely damaged and will need replaced.
