Released September 2017: This troubleshooting page will help you diagnose problems with Polaroid OneStep 2.
Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
After a picture is taken nothing happens, no picture is printed out.
Make sure that your camera is charged. The cameras LED light will blink red if it does not have enough charge to operate. In this case you should recharge your camera before operating.
If the photos are jammed and not ejecting from the camera, the rollers may be malfunctioning and need to be replaced using this guide.
The film will not eject if the latch door is broken. If the latch door is not closing, then the latch may need to be replaced using this guide.
The picture is taken but no flash is produced.
If your flash is not firing when the photo is being taken, make sure you are not pressing the flash override button on the camera’s back panel.
To make sure that your flash is turned on, look to the side of the lens barrel. There is located an on and off switch, move the switch so that it is on the side of a lightning flash image.
When the picture is printed out, it comes out much darker than it should.
Shoot using plenty of bright, direct light, preferably sunlight.
Always use the flash, especially if you are shooting inside.
Rotating or sliding the exposure compensation control towards white instructs the camera to let in more light.
If your flash cover has been damaged, your photos may appear too dark. Use this guide to replace it.
When the picture is printed out, it appears blurry or out of focus.
To adjust your shutter speed make sure that you are taking pictures in a well lit location. Also you can use the flash to illuminate your subject even more. Adding a tripod will also help increase slow shutter speed. If you are unable to adjust the shutter speed, you may need to replace the shutter switch using this guide.
If your photo is blurry, you may be too close to the subject. In order to make sure the photo is focused, shoot the photo from at least 60 cm (2 feet) away.
If your photo is blurry, your lens may need to be cleaned or replaced. Use this guide to access or replace the lens.
The battery dies quickly.
A fully charged camera should have enough charge to shoot 15-20 packs of film. If your camera is dying quickly, make sure to power off the camera after each use. The camera does not turn off automatically and leaving it on will drain the battery even if the camera is not being used to take photos.
The flash LED light will blink green if fully charged, orange if running low, and red if it is completely out. If the light is orange or red consider recharging your device.
Older cameras may have corroded battery contacts, preventing them from connecting with the battery properly. The contacts are two copper springs that extend from the bottom of the film compartment. You can try to clean them with a flat slim object, or simply remove and reinsert the film cassette several times to scratch possible corrosion off the contacts.
