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This troubleshooting page will help you diagnose problems with the Ring Spotlight Cam Battery
Motion and lights control is not activated.
Tap on the Motion Setting tile for access to the motion control and lights controls.
Select motion zones on the app and customize the areas to trigger the camera to turn on when motion is detected. Simply tap on the diagram to turn on the motion zone on or off.
The ring spotlight cam is offline or the location is not set-up properly.
Bring the Spotlight Cam near a router and open the Ring app. Press the Live View button on the app or trigger a motion event to view live video. If the video quality of the camera is good near your router, you need to extend your Wi-Fi signal.
It’s important when selecting a location. Make sure to place the Ring Spotlight at an optimal height of nine feet. This will put the motion sensor in a perfect position to detect human-size objects up to 30 feet.
The ring spotlight is offline.
Check if there is an internet connection problem, by opening the “Ring App” and select your Ring device and then select “Ring Health”, if your Ring device is offline it will say “Offline” under the “Network header”. There can be a power surge, a wire in your router setup temporarily comes loose, or you temporarily lose power which will affect your internet router. The next step would be to check if all of your wires are plugged in and the front of the routers lights are all green. Check if another device is having trouble connecting to the Wi-Fi connection. Try unplugging your router for 30 seconds then connecting it again. Remove the internal battery of the device then insert it again and check if the device has a Wi-Fi connection.
If Wi-Fi connection is not the case the removable battery needs to be charged.
The batteries are not powering the cam device.
Take the battery and plug it into a power source so the battery can charge for a couple of hours before installation. When the battery is fully charged the small light on top will turn green and will be ready for installation.
Insert the the battery into your ring spotlight cam until you can hear it click into place.
LED light control.
Tap on the Light Settings tile for access to the motion zone Light Brightness control. Use this control to adjust the brightness of your spotlights when they activate.
The lights on the Spotlight Cam will only turn on when it is dark outside and their is motion. If the lights aren’t turning on at night then you can adjust the motion sensitivity. If you do not want your lights to turn on at night you can also, manually control your spotlight through the lights control.
