This troubleshooting page will help you diagnose possible underlying causes of several problems with the RYDIS H68 Pro.
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The vacuum’s side brush no longer spins.
It is very easy for hair or fur to get tangled on one or both of the side brushes causing the side brush to stop spinning. If there is any hair or fur tangled on either side brush, remove it.
The motor that controls the side brush may be defective causing the side brush to stop spinning. If this is the case, the side brush motor will have to be replaced. Check out the
Side Brush Motor Replacement Guide
The vacuum continuously drives in circles or spins.
Look underneath the vacuum at it’s wheels. If there is any hair or fur in the wheels, remove it.
The motor that controls the movement of the wheels may be defective causing the wheels to stop turning which makes the vacuum drive in circles. If this is the case, check the Wheel Motor Replacement Guide.
Vacuum repeatedly runs into objects and gets stuck in corners
Check to see if the camera is dirty - if so, clean it with a soft cloth.
If the camera’s lens is cracked, please visit the Motherboard Replacement Guide and follow the instructions.
Check to see if the mop pad is installed correctly by flipping the vacuum on its opposite side and locating the mop installation holes behind the wheel, adjust accordingly.
Remove all obstacles blocking the bumper.
Check to see if the sensors are dirty - if so, clean with a soft cloth.
The bumper may be dented - if so, please see this replacement guide to replace the bumper.
The vacuum does not turn on when pressing the power button.
Check that the charger is plugged in completely and that the blue light is on. Let it charge for at least 8 hours before powering up.
If the blue light did not turn on while the vacuum was plugged into the charger, the battery may be defective. Check out the Battery Replacement Guide here.
If the battery has been replaced and the vacuum does not power on, the motherboard may be defective. Check out the Motherboard Replacement Guide here.
