Student-Contributed Wiki
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The screen lights up but does not respond to touch, or it does not light up at all.
Sometimes, wet of messy hands interfere with the touch screen capabilities of the tablet. If your screen is lighting up, but not responding, make sure your hands are dry and clean before touching your tablet.
Sometimes, a case or screen protector may interfere with the touch screen capabilities of the device. If the screen is lighting up, but not responding and your device has a case or screen protector, try removing it. Clean the screen with a soft, slightly damp, lint-free cloth. Make sure the only thing touching the screen is your finger.
Batteries drain even if they are not being used. If your screen is not lighting up, the device might not be charged. Plug your device into a charger. Wait five minutes and try again. If nothing changes, your battery is corrupt. You can find the battery replacement here.
Sometimes, the tablet gets overwhelmed if it is being used while charging. Unplug your tablet and try again.
If your tablet’s screen is damaged, you can find the screen replacement guide here.
The device is taking an abnormally long time to charge, or the battery is draining quickly.
If there are too many applications open, the battery is being overworked. You may need to close down any unused applications.
By not turning off your device for long periods of time, the tablet can develop software issues. If your device has not been turned off for more than a week, restart the device.
Charging cords have a short life span. Try to charge your device with another charging cord.
You can find the battery replacement guide here.
Audio is poor or nonexistent.
Tap the rocker button next to the power button to adjust the sound, or go to the Settings menu and then click on “Sounds & notifications”. Adjust the volume using sliders.
If the static/crackling sound only emits when using a certain application, contact the application developer or remove the application.
If your internet connection is poor, content will not load quickly. Try again in an area with a stronger internet connection.
You can find the speaker replacement guide here.
Pictures and videos are blurry, distorted, or the camera is not working.
Oil build up is common on tablet cameras. Use a soft, slightly damp, lint-free cloth to clean the camera lens. Be sure to keep the camera away from any oily surfaces, like your face.
When taking a picture, tap the image on the screen where you want the camera to focus.
You can find the camera replacement guide here.
Audio from the headphones is poor or nonexistent.
Use the volume buttons on the side of the device to adjust the volume.
Headphones have a short life span. Try again with a different set of headphones.
Keep the device away from liquids. If it becomes submerged in liquid, place the device in a bag of rice for several hours.
You can find the audio jack replacement guide here.
Error messages pop up on your screen and your data is not saving to the tablet.
Sometimes, the SIM card holder does not read the card correctly. You can find the SIM card replacement guide here.
