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The device is unable to charge or power on.
Ensure that the cable connections are tight at the device and at the wall. If the charging light does not come on, the charger is faulty. Consider replacing the charger.
If the device charging light is on but the device does not charge or stay on while unplugged, then the battery is faulty. Replace the battery using this guide
Video or image is distorted, blurry, or discolored.
Inspect the camera lens for any debris or blemishes. If any blemishes are found, wipe down the camera lens with glass cleaner. If debris is found underneath the lens, follow this guide to remove the lens and clean the interior of the lens.
Inspect the camera lens for any chips, cracks, or scratches. If any of these are found, use this guide to replace the lens.
You have trouble hearing audio during video playback.
If a recording replays distorted audio quality, clean the microphone on the device with a can of compressed air.
If cleaning the microphone with compressed air fails to work, consider replacing the device speaker using this guide.
The device randomly powers off or displays an overheating message on the device screen.
If you feel your battery becoming very warm, or overheating, remove the battery by following this guide. While the battery is out, allow it to cool to room temperature before attempting to use again.
Generally, the device may experience some temperature increase as it records photos and videos to the SD card. If the SD card is extremely hot or overheating, consider purchasing a new SD card.
If your device is currently in a hot or dry area that causes extra exposure to heat, then move it to an area where it can cool down.
The Samsung Gear 360 will not connect properly to other devices.
Launch the Gear 360 application on your smartphone. The Bluetooth and Wi-Fi direct of your phone will turn on automatically. Just tap connect and follow the on screen instructions to complete the connection. If it fails, try restarting the device and check Bluetooth settings to make sure discover-ability is turned on.
Pop the battery out and re-insert. That usually reboots the camera, but, it has been happening too frequently for my taste.
I have not found a solution to this problem.
