This troubleshooting page will help you diagnose problems with the Shark Rotator Slim-Light Lift-Away Upright Vacuum.
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No matter what you do the vacuum will not turn on
If the vacuum suddenly turns off this may be due to the vacuum overheating. The vacuum is equipped with a motor protective thermostat, which automatically turns off the device if it overheats. To restart the motor thermostat turn the unit off, unplug the vacuum, empty the dust cup and clean all the filters. Following that, check for blockages in the hose, accessories and inlet openings. Let the unit cool for a minimum of 45 minutes, then plug in the vacuum and restart the vacuum using the power button.
When plugged in, the vacuum lights are on but there are no signs of the motor working such as no suction or spinning of the roller brush. This can be a sign of a damaged motor. Consider buying a new motor and follow this guide for help.
The vacuum is powered on but there is little to no suction being made.
If the dust cup is blocked the vacuum suction may decrease greatly. To replace the dust cup follow the following guide.
Remove the dust cup using the steps above and remove the filter found in the vacuum underneath the dust cup. Rinse the filter with water and allow it to dry. Reinsert the filter before re-latching the dust cup to the vacuum. For a visual representation and a more detailed explanation of this process follow our guide.
Although you can hear the vacuum turn on, the roller brush will not rotate.
Ensure the roller brush is activated. To do this check the “Brush Roll” button found right next to the power button. When this switch is lit with a green light, the brush roll is activated. If the button is green, and the brush will not rotate there may be a blockage. Continue reading for how to check for and clear blockages.
Unplug the vacuum and flip it over to access the underside. Visually check for anything that may have become tangled in the brush. If possible, remove the jam. If not possible, follow this guide to open the vacuum and remove the brush.
Consider buying a new roller brush belt and follow this guide to replace the damaged brush belt.
You can hear the motor turn on, however, the suction is not functional.
Check the hose for any blockage that may be preventing air to freely travel through the hose. Ensure that there is a good connection from the hose to the vacuum.
Check the filters to see if they have any dust or debris blocking suction. If the filters need cleaning, remove the filters found underneath the dust cup. Once removed, rinse with water and make sure that they are completely dry before reinserting the filter. Follow the HEPA filter guide and the Dust Cup filter guidefor a more in-depth explanation.
The vacuum cannot remain stable on its own when in the upright position.
There is a latch that allows the vacuum to stand on its own at the base of the vacuum. Check to see if the latch shows any visible signs of damage. If it is damaged, the part must be repaired by Shark because it cannot be found online. This particular vacuum comes with a five-year warranty, so contact Shark for more information on replacements for a broken latch.
